Decision details

Customer Services Operations Update

Decision Maker: Corporate Scrutiny Committee

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Decision:

RESOLVED:

 

(i)        To note the progress that has been made to date in relation to customer services transformation.

 

(ii)       To recommend to the Scrutiny Management Board that the Corporate Scrutiny Committee receive an update on the Customer Relationship Management System (CRM) rollout in October/November 2024.

 

Publication date: 17/04/2024

Date of decision: 09/04/2024

Decided at meeting: 09/04/2024 - Corporate Scrutiny Committee

Accompanying Documents: