Decision Maker: Corporate Scrutiny Committee
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
RESOLVED:
(i) To note the progress that has been made to date in relation to customer services transformation.
(ii) To recommend to the Scrutiny Management Board that the Corporate Scrutiny Committee receive an update on the Customer Relationship Management System (CRM) rollout in October/November 2024.
Publication date: 17/04/2024
Date of decision: 09/04/2024
Decided at meeting: 09/04/2024 - Corporate Scrutiny Committee
Accompanying Documents: