Issue - meetings

Performance Indicator Report 2023/24 (Period 6 - September 2023)

Meeting: 16/11/2023 - Executive (Item 529)

529 Performance Indicator Report 2023/24 (Period 6 - September 2023) pdf icon PDF 134 KB

Additional documents:

Decision:

RESOLVED

 

That the Executive noted the performance of the Council as measured by the available indicators at Period 6 (September / Quarter 2) 2023/24, set out in the appendices to this report.

 

 

Reason for Recommendations: to better understand the Council’s performance as measured by Key Performance Indicators as at Period 6 (September / Quarter 2) 2023/24.

 

Alternative Options Considered: Reporting performance data on a less frequent basis is an option, but monthly reporting is considered useful at this stage of the Council’s existence, reporting alongside budget information.

 

Minutes:

The Chair invited Cllr Valerie Anslow to address the meeting. Cllr Anslow queried figures provided for rough sleepers and whether long-term rough sleepers were included within the totals. Cllr Anslow acknowledged the difficulty in engaging with certain rough sleepers and queried the number that had been rehoused and sustained their accommodation.

 

The Chair then invited the Executive Member for Finance and Transformation, Cllr Lloyd Bunday to introduce a report that sought to provide an update on the performance of the Council across a range of services as measured by performance indicators (PIs), as well as setting out the progress that was being made in the development of the Council’s performance monitoring arrangements.

 

The Period 5 report showed 41 indicators on or exceeding their target, with six inside tolerance levels and 12 performing below target levels. Of the PIs reported for the period, nine had shown improvement with nine deteriorating since the previous reporting period.

 

Cllr Bunday reported an increase in Data Breaches, although no specific reason had been identified for this increase and none of these had been escalated to the Information Commissioner’s office. Customer Services had recorded 300,000 interactions with the public in the first six months of 2023, with such interactions likely to improve in quality for customers as the new phone and customer relations system was embedded.

 

Cllr David Brackenbury spoke to welcome the indicators as providing a valuable position of the Council’s performance across a number of key areas. Cllr Brackenbury referenced the work going on to improve the performance of the planning service.

 

Cllr Harriet Pentland spoke to welcome the positive direction of travel for green and sustainable Key Performance Indicators.

 

Cllr Mark Rowley, responding to Cllr Anslow’s queries noted that figures provided within the report included all rough sleepers in North Northamptonshire. Additional figures relating to rough sleepers would be circulated outside the meeting.

 

 

RESOLVED

 

That the Executive noted the performance of the Council as measured by the available indicators at Period 6 (September / Quarter 2) 2023/24, set out in the appendices to this report.

 

 

Reason for Recommendations: to better understand the Council’s performance as measured by Key Performance Indicators as at Period 6 (September / Quarter 2) 2023/24.

 

Alternative Options Considered: Reporting performance data on a less frequent basis is an option, but monthly reporting is considered useful at this stage of the Council’s existence, reporting alongside budget information.