Decision details

That the Executive approves the North Northamptonshire Council Unacceptable Customer Behaviour Policy

Reasons for Recommendations –

·               The current policy confirming how the Council will manage unacceptable behaviour was drafted under the Future Northants programme board and adopted by the Shadow Executive. It is recommended that policies are reviewed regularly to reflect the environment the authority operates in.

·               The Council has a responsibility to mitigate risk and ensure health, safety and wellbeing of staff and contractors and a robust policy should provide clarity on what behaviours are considered unacceptable and how those behaviours will be managed.  The policy will also address persistent vexatious contacts and how these will be managed; these place a strain on the Council’s ability to deliver services impacting other customers by monopolising resources.

Alternative Options Considered:Option to not revise and continue to operate under policy drafted by Future Northants and adopted at vesting day. This is not recommended.