Decision details

North Northamptonshire Council Complaints Remedy Policy

Decision Maker: Executive

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes

Purpose:

Approval sought for Complaints Remedy Policy

Decision:

RESOLVED

 

KEY DECISION

 

 That the Executive approved the Complaints Remedy Policy.

 

 

 Reasons for Recommendations –

 

·       Ensure a policy reflecting best practice to advise and inform decision making

·       To support knowledge and understanding on remedy consideration

·       Promote consistent decision making

 

Alternative Options Considered – Not having a policy reduces efficiency and risks robust consideration being applied to decision making.

 

Publication date: 14/03/2024

Date of decision: 14/03/2024

Decided at meeting: 14/03/2024 - Executive

Effective from: 22/03/2024

Accompanying Documents: